Personalisation & Industry Social

Wednesday, November 20 @ 3:30pm
ACE Hotel London
100 Shoreditch High St, Hackney, London
Eats and Drinks on DY!

Save your Spot👇​

Join us for an evening of personalisation chat and drinks!

Whether you’re a personalisation expert or only just beginning your journey, join us and hear how leading brands think about the evolving science of customer experience delivery.

Following some insightful sessions, you will enjoy delicious eats and drinks on us and get the opportunity to learn, share, and network with folks managing the same projects, issues, and teams at other organizations.

3.30 pm – Reception & Welcome

4.00 pm – Keynote: The Chronicles of a Personalization Giant 

→ James Fraser, Channel Director UK at Dynamic Yield

In this talk, we will uncover when and where Giant Amazon leverages personalisation to deliver positive customer experience and improve one-to-one interactions. We’ll also share our take on the best elements of Amazon’s recommendation engine, highlight gaps in the eCommerce giant’s implementations, and grant exclusive access to an expansive collection of real use cases Amazon deploys across its digital properties.

4.30 pm – Expert Panel 

→ Moderator

  • Mark Leach, Managing Director at User Conversion, Ex Head of ecommerce MissGuided

→ Panelists

  • Nicola Dickson, Head of Email at Moss Bros
  • Matthew Henton, Head of Ecommerce at Moss Bros
  • Will Satterthwaite, Senior Digital Operations Executive at Tottenham Hotspur Football Club
  • Charlotte Crabb, Head Of Digital at Chi Chi London
  • Susan Azari, Mobile App Commercial Lead at Shop Direct

Personalisation is a touchstone of exceptional customer experiences and is now a modern-day necessity to compete and grow. In this panel, our panelists will discuss their approach to hyper-personalisation as well as the challenges and opportunities of their day-to-day.

5:00 – Drinks, Food & Networking
Meet the Dynamic Yield UK team, along with clients, partners and other people from the industry.

… Seats are limited, save your spot now!Head of digital at Chi Chi LondonJames 


ACE Hotel London