Thursday, September 23rd at 12:30 CET

CX1 World Conference

The leading Customer Experience Conference in German-speaking countries is now in its third round – once again as an online event this year.

This year’s CX1 WORLD once again brings together the leading CX Champions to share their expertise in customer experience and customer loyalty and focus on our virtual stage. Each of the four days of the conference focuses on different key topics with unique insights: Customer Intelligence, Continuous Innovations & Customer Centricity, Retain at Scale and Brand Advocacy, and International CX.

About our session: Exercising Personalization for Real Results with Decathlon

Decathlon is one of the largest sporting goods manufacturers and retailers in the world. With a mission to make sports more accessible for all, Nadine Benn, the Product Owner of eCommerce Personalization for the brand’s Deutschland arm, knows what a significant role a tailored customer experience plays in helping shoppers find what they need to live sports. In this session, she’ll discuss how she’s been exercising the Dynamic Yield platform (alongside the technology company’s Director of CS, Marcel Rduch) to help her team not only create value for their customers, but also the business.

Meet the Speakers:

Nadine Benn, Personalization Expert, Decathlon
Nadine Benn is the Personalization Expert at DECATHLON Germany. Her goal is to provide a personalized shopping experience for customers on and to present relevant content and products based on the users’ interests.

Marcel Rduch, Director of Customer Success, Dynamic Yield 
Marcel is a Director of Customer Success for EMEA in Dynamic Yield. Before joining DY, he had been a Team Leader & Strategic Consultant in A/B and Multivariate Testing for 5 years, which paved the way for his data-driven approach.

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